Where do you deliver?

We deliver our products worldwide, except in a few places where delivery will be available as soon as possible. Once you reach checkout and enter your destination, you can see if we have delivery options. Contact us if you want to have more information, or click here to read the full policy.

How long does it take to process an order?

The order is processed within 24 hours from the moment it has been accepted. Please note that this can take longer during sales or the holiday season.

When are you going to send my order?

If the order is placed on Monday-Friday before 1 PM, we will send it the same day. If the order is placed on Monday-Friday after 1 PM, it will be sent the next day. If the order is placed on Saturday-Sunday, it will be sent on Monday.

How do I know that you have sent my order?

Once your order is sent, you’ll receive an email with your tracking information to see the delivery status. You can also check the status of your delivery by viewing My Orders in your account.

What is your return policy?

You can return your purchase within 14 days of receiving the items.

I want to make a return.

You can quickly return purchased items through your account on our website or by contacting us first. If we receive a package with the return without notice, the return will not be accepted. The packaging should remain unopened, and the seal should be intact. If the item was open and/or used, we can't make a return due to hygiene reasons. Please click here to read all of the conditions before making a return.